Privacy Policy
Last updated: April 9, 2026
BALANCED+ Inc. (“BALANCED+”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with our managed IT, cybersecurity, and cloud services, and when you visit our website at balanced.plus.
1. Information We Collect
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, job title, and company name when you submit a form, request a consultation, or contact us.
- Technical information: IP address, browser type, operating system, and pages visited when you use our website.
- Service data: Information necessary to deliver and support our managed IT and cybersecurity services to your organization.
- Communications: Records of correspondence when you contact us by email, phone, or through our website.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our managed IT, cybersecurity, and cloud services
- Respond to inquiries and deliver requested consultations or assessments
- Send service updates, security alerts, and administrative communications
- Process support requests and manage our client relationships
- Comply with legal obligations and enforce our agreements
- Analyze website usage to improve our online presence
3. Legal Basis for Processing
We collect and process personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We rely on your consent, contractual necessity, or our legitimate business interests as the legal basis for processing your information.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers: Trusted third parties who assist us in operating our website and delivering services (e.g., cloud infrastructure providers, CRM platforms), bound by confidentiality obligations.
- Technology partners: Vendors such as Fortinet, Microsoft, and others when required to deliver contracted services.
- Legal authorities: When required by law, court order, or to protect the rights and safety of BALANCED+ or others.
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with applicable legal requirements. When information is no longer needed, we securely delete or anonymize it.
6. Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. As a cybersecurity provider, security is central to everything we do, including how we handle your data.
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to analyze traffic and improve your experience. We use Google Analytics (GA4) and Google Tag Manager to understand how visitors interact with our site. You may disable cookies through your browser settings; however, some features of the site may not function as intended.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent where processing is based on consent
- Request deletion of your information, subject to legal retention requirements
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at info@balanced.plus.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
BALANCED+ Inc.
Mississauga, Ontario, Canada
Email: info@balanced.plus
Phone: (416) 621-6611
